Cosoft

Contact Information 2

• WHERE TO FIND CHAT SUPPORT
• Company Contact Details

Announcements 3

• Download Ammyy Admin and Anydesk
• Dreamsafe / MozyPro No Longer Runs on Windows XP
• Discontinued Windows Versions

Our Policies 3

• Cosoft Data Security Policy
• Cosoft Support Policy
• What Constitutes an Administrative Task?

Aura Product Manuals 6

• Backoffice
• Invoicing
• Reports
• Order Manager
• Report Scheduler

View all 6

Aura Security Options 3

• Aura Security - Access Permissions and User Restrictions
• Aura Security - Activity and System Health Reports
• Aura Security - Important Security Settings

FAQ 19

• Resolving outstanding orders and unposted drivers
• How do I update my VAT rate?
• How do I activate Pending Items?
• I accidentally posted today’s shop cashup. How can I open my tills?
• What Anti-Virus should I use?

View all 19

Downloads 1

• Aura Guides

Aura Counter POS 7

• Logging into Aura Counter POS and starting a till shift
• Aura Counter POS layout and functions
• Processing a new sale in Aura Counter POS
• Aura Counter POS transaction types and sales channels
• Doing a cashup in Aura Counter POS

View all 7

Aura SST - Self Service Terminal Support Guides 8

• SST signup paperwork
• What type of SST's are in the stores?
• Quick guide to SST
• Enabling the pay later function on the SST
• FNB management interface

View all 8

myAura - An Efficient Approach to Reporting 2

• myAura (www.myaura.cosoft.co.za)
• myAura (Google Data Studio)

AEC 1

• How do I check and update my menu?

Menu Builder 1

• Menu Downloader Guide

Hardware First Checks 2

• Computer Not Starting
• Printer not printing

Hardware Specification and Windows 4

• Why you should always purchase hardware from Cosoft directly
• Aura Hardware Specification
• Network Diagrams
• Self Service Kiosk Minimum Requirements

Printers 4

• How to install and set up the Epson TM-T70 USB printer in Windows and Invoicing
• New TP808 receipt printer replaces the TMT-20 printer
• New EPSON M1100 Reports Printer
• New Rongta Thermal receipt printer replaces the TP808 printer

Aura POS Warranties 1

• Aura POS Hardware Warranties

Raspberry Pi 1

• Raspberry Pi Keyboard

Online Ordering 7

• Online Ordering and the Aura Mediator Client
• Capturing Failed Online Orders
• Online Credit Card Gratuities
• Online Ordering Training Document
• How are online payments recorded in cashup?

View all 7

FNB 1

• Lead Tracker Form for new PinPad Applications

Celbux 1

• Celbux Integration

Xero and Other Accounting Software 4

• Requirements to export for Accounting Software
• Xero - How to export data from Aura
• Xero - How to do Manual Exports
• Xero Exports

WiCode 2

• Troublehooting Wicode Orders
• wiCode Transactions & Report

Support and Guides 1

• End to end sign up and installation of the Aura Mobile POS

Customer FAQ 8

• Is a new till cashup created each time a user logs in?
• How do we edit the menu for a particular item?
• What happens to the orders placed if I am not in range with the Wi-Fi?
• I have created a new employee on Backoffice and he/she is unable to log in on the Mobile POS?
• The Mobile POS app has lost performance and is very slow. How do I increase performance?

View all 8

Mobile Integration 2

• Printer Setup for SSTS/Mobile Integration that is connected to the till pcs.(Mobile Integration 1.0.14.0)
• How to check the version of Mobile Integration installed?

Delivery Polygon 1

• How to create your custom delivery polygons.

BackOffice 11

• How do I add an overring reason?
• How do I create additional Employee Categories?
• How do I add new employees?
• How do I add a discount?
• How to add a supplier to Aura

View all 11

Cashup Guides 1

• Cashing up in Aura

Discount Codes 1

• Automatic Discount Codes

Driver Station 1

• Driver Station Introduction

Floor Plan 1

• Getting started with the Floor plan

Imaging 2

• Introduction to Imaging
• Changing the till's desktop background to a solid color.

Invoicing 4

• Third Party Payment Options
• Online Voucher Payments
• My new order screen is blank. How do I get the menu buttons back?
• How can I use invoicing to track my employees attendance?

KWM and order manager display Guides 2

• Self set up for Order Number Screen
• Configuring Queues for KWM

Menu Creation Guide 6

• 1. Creating Stock - Stock Categories
• 2. Creating Stock - Stock Items
• 3. Creating Menu Items - Categories
• 4. Creating Menu Items - Menu Items
• 5. Creating Picklists

View all 6

Mr D and Uber Eats 4

• Third Party Delivery Services
• Uber Eats Delivery vs. Pickup
• 3rd Party Delivery Export - version 7
• Activating Optional UberEats & Mr. D items.

Operating Systems 0

Reports 8

• V4.2 Royalty Report
• Self-Service Terminal & Mobile POS Sales Report in Aura
• New Aura Legacy Reports
• New Sales by Invoice Source Report
• New Sales by Customer Report

View all 8

Stock & GRV 10

• Stock Take
• Purchasing and Returning Stock
• Manufacturing and Discarding Stock
• Transferring Stock
• Security overview of GRVs within Aura

View all 10

SMS Agent 1

• Setting up SMS Agent in Windows 8 / 64bit OS

Supporting Apps/Add-Ins 1

• Mail/SMS Manager Error: 301 Moved Permanently

Aura Translation Tool 1

• How to find and use the Aura Translation Tool

Aura Training 2

• E-Learning (Self Study)
• Downloadable Self Study Guides

Support 1

• Deliveree is now managed by Delivery Tribe.

Support and Guides 0

Common Alerts, Errors and Problems 0

Report troubleshooting 6

• Setting up 24-hour trade Reporting
• FIFO vs Fixed vs Weighted Average Stock Costing
• Troubleshooting the Stock Variance Report
• Troubleshooting the Gross Profit Report
• Reading and Interpreting Activity Reports

View all 6

Epson M-Series Report Printers 1

• Nozzle Cleaning for Epson M-Series Printers