Configuring Queues

(This will be done in-store on the Server PC)


Before you can use Kitchen Items, you will need to configure a Queue. To configure queues, go to http://localhost:3004/settings/kitchenitems/makeline/manage-queues on the SERVER’s browser.



On this screen, you can create Store Queues. A queue is a particular set of conditions that have to be met and steps that Kitchen Items follows during the preparation process.

Click Create Queue to begin.


Enter a queue name(Each queue must have a name describing its function i.e Steers, Debonairs, Drive-Thru, etc).


Click on OK to create the queue



Below the name, you will see a list of possible Filters which will determine which orders show:

  • Shift ID - Only show orders from a specific shift. (Note: Selecting the Online orders will not display the Online Orders and will only display the online orders if any is selected, if a custom setting is needed please see the guide here: https://cosoft.freshdesk.com/a/solutions/articles/11000101995)

  • Transaction Type -  Only show orders of a particular type: counter; collect; delivery or table.

  • Production Printer - Only show items assigned to a particular printer.

  • Till ID - Only show items from a specific Till ID.(Note: Selecting the Online orders will not display the Online Orders and will only display the online orders if any is selected, if a custom setting is needed please see the guide here: https://cosoft.freshdesk.com/a/solutions/articles/11000101995)

  • Department - Only show items from a particular department.

  • Custom - Shows the list of custom filters created.


NB: Multiple of each of the above can be selected.


Then queue Settings:

  • From Step - This describes which workflow steps must be completed before an order is eligible to be claimed into this step, including orders from other queues.

  • Skip If No Match - If this is set to Yes then any order which is eligible to be claimed because it has completed the required steps but fails the filter checks will be instantly completed by any client subscribed to that step.

  • Enable Modified Order Detection - 

  • Actions On Claim - A list of actions to be performed by the server when an invoice is claimed.


Actions on claim are triggered when the order appears in the queue.


NOTE: Actions on claim only work if 'enable automatic claiming' is enabled in device queue settings. 


  • Actions On Complete - A list of actions to be performed by the server when an invoice is completed. 


Actions on complete are triggered when the order is bumped off the queue using the Complete button or Enter key.


NB: Click Save to save the queue after making any changes.