Frequently asked questions to the support Helpdesk

Resolving outstanding orders and unposted drivers
If a store has not completed their cashup properly for the previous day or wasn't able to close up properly, they might be faced with outstanding orders...
Thu, 27 May, 2021 at 10:39 AM
How do I update my VAT rate?
As of the 1st of April 2018, the SA national VAT rate will be increasing to 15%. This means that it will be important to update your VAT in Aura accordingly...
Fri, 27 Mar, 2020 at 7:46 AM
How do I activate Pending Items?
Pending items is a setting that can be enabled on each till. When it is enabled, the menu items that are rung up on the cashiers till will appear immediatel...
Fri, 27 Mar, 2020 at 8:05 AM
I accidentally posted today’s shop cashup. How can I open my tills?
A common error is posting the current day’s cashup and not being able to start a new till shift for the day. The message that you would get when this happen...
Thu, 27 May, 2021 at 10:44 AM
What Anti-Virus should I use?
Due to the threats presented by being connected to the internet, Cosoft requires Anti-Virus protection on all machines running Aura in order to protect you...
Fri, 27 Mar, 2020 at 12:53 PM
How do I check my version of Aura?
From Backoffice or Invoicing, Click Help > About. The version is highlighted below.
Fri, 27 Mar, 2020 at 9:56 AM
What are the top 10 reasons for stock variances?
1) Incorrect Counting If your opening stock or closing stock is incorrect, then your actual units used will be incorrect. Recount your stock. Pack fridges ...
Thu, 27 May, 2021 at 10:44 AM
Windows XP no longer supported by Microsoft
I need to format my computer and re-load Windows XP. What should I do?   If you have an embedded computer purchased from Cosoft in the last two years, th...
Thu, 27 May, 2021 at 10:44 AM
How can I upgrade to Windows 10?
In order to upgrade to Windows 10, you should check for hardware compatibility.  You can check the Windows 10 requirements here: https://www.microsoft.com/...
Fri, 27 Mar, 2020 at 12:33 PM
How should a store trade 24 hours with Aura?
24 Hour Trade and Aura Some stores choose to stay open for 24 hours, and as a result, have to differ in operation to a store that follows standard busi...
Fri, 27 Mar, 2020 at 12:47 PM