FAQ

Frequently asked questions to the support Helpdesk

How can I create a shortcut to Invoicing on my Till PC?
If the till machine cannot communicate with the server, Invoicing may disappear from the desktop or display a connection error. If this occurs, please try t...
Fri, 27 Mar, 2020 at 1:06 PM
How do I assign items to the kitchen printer?
After a menu download, any new menu items that are required to print to the kitchen will need to be assigned to the Kitchen Printer through Aura. If this is...
Thu, 27 May, 2021 at 10:48 AM
What should my minimum access permissions be?
 Below is a list of access permissions that are recommended as a minimum for most stores. This is only a guide, and permissions should be tweaked to allow f...
Thu, 27 May, 2021 at 10:46 AM
How do I stay with Aura after de-franchising my store?
If you choose to de-franchise your store and establish your own brand, you may continue to use Aura - The biggest difference is that you would have the acc...
Thu, 27 May, 2021 at 10:46 AM
How do I enable optional menu items (or past/local specials)?
Sometimes when a new menu is released, some items on the menu may be optional. This just means that the items are hidden by default, since not all store ma...
Fri, 27 Mar, 2020 at 3:34 PM
How do I add a commission to a menu item?
In Backoffice, click Lists > Menu > Items to open the Menu Items screen. On the Menu Items screen, search for your item by clicking the Filter b...
Fri, 27 Mar, 2020 at 3:39 PM
What do I do if the store has load-shedding?
When it comes to load-shedding each site will have one of two scenarios: Scenario one: "The Store has a UPS" In the case where the Store has ...
Thu, 27 May, 2021 at 10:47 AM
How do I add a note to my invoice?
When adding notes to invoices there are different ways to do so depending on the scenario. Scenario one: "I would like to add a custom note to al...
Mon, 4 May, 2020 at 9:10 AM