Customer FAQ

Is a new till cashup created each time a user logs in?
I.e with a cashier change would each cashier need to be cashed up or would all their transactions exist under one till ID cashup that is reconciled at the e...
Fri, 17 Jul, 2020 at 9:35 AM
How do we edit the menu for a particular item?
In case the store has run out of buddy coke for example or any other items, unlike the Self Service Terminal, this is not possible, you can also not add add...
Fri, 17 Jul, 2020 at 9:35 AM
What happens to the orders placed if I am not in range with the Wi-Fi?
Once the device reconnects to the Wi-Fi the orders will sync and start printing on the kitchen printer. Tested capacity at 50 orders. The below image i...
Fri, 17 Jul, 2020 at 9:35 AM
I have created a new employee on Backoffice and he/she is unable to log in on the Mobile POS?
On the device click on Settings, and select "Get Settings From Server" to sync the new employee.
Fri, 17 Jul, 2020 at 9:35 AM
The Mobile POS app has lost performance and is very slow. How do I increase performance?
Once you end a till shift and start a new one, then ring up another sale it will remove all of the sales from the previous shift and the shift itself unless...
Fri, 17 Jul, 2020 at 9:35 AM
How do I do a cashup for my Mobile POS?
Once all your mobile POS orders have synced with your Aura server, you will find a new till cashup in Backoffice. All the payments and sales informat...
Fri, 17 Jul, 2020 at 9:36 AM
Can I run Aura Mobile POS on my Thumbzup Blade (Used for Deliveree)?
No, the Thumbzup Blade has a protected operating system because it is intended to be used as a payment device. The protected operating system does not have ...
Fri, 17 Jul, 2020 at 9:35 AM
Bluetooth Printer is not charging or switching on?
When you receive your Bluetooth printer and try switching it on for the first time, it might not switch on, this is not always due to it being faulty. Inbe...
Mon, 30 Nov, 2020 at 3:44 PM